Pole Display - Microsoft Dynamics NAV/BC LS Retail

LS Retail comes with the feature of using Pole display. Pole display is not the same as dual display. Pole display is used to display item information like description, unit price and totals. Typical pole display looks like below.

Let us see how pole display can be configured in Microsoft Dynamics NAV/BC LS Retail. There are 2 places where the configuration should be provided. 

1. POS Terminal Card

2. POS Hardware profile

POS Terminal Card

1. Open POS terminal card
2. Navigate to the Display TAB and put the following setting

POS Hardware profile

1. Open the POS hardware profile(Should be same hardware profile which is attached to Store or terminal)

2. If the device name are not visible on when clicking on the assist edit button then you try to change the code on the assist trigger.

3. Now run the POS client and you will find the pole display is showing.

Note:- Make sure you install Pole OPOS drivers and install LS Retail toolbox. 

Let me have your feedback and let me know what you feel about the post.

VAT calculation @ POS based on customer - Microsoft Dynamics NAV/BC LS Retail

There is friend of mine who is doing implementation of LS Retail for a restaurant. He had very basic requirement, where they want the VAT should not be calculated for certain customers. As we all are aware VAT calculation works on the Store setup but how should be make sure for certain transaction based on the customer, VAT should not be calculated. Let us all see how this can be achieved in Microsoft Dynamics LS Retail. I will be showing the example for supermarket not hospitality but the concepts are same.

Let us go through the setups required to be configured

1. Go to the item card and set the prices as shown in the below figure

2. Check the VAT setup on the store card

3. Create a customer card where we would define VAT bus posting group as NOVAT. The same customer would be used during POS.

4.  Open the POS and scan the item mentioned in the first step

5. Select the customer and see what happens

6. Command defined on the select customer button

Please do leave the feedback and let me know if this blog helped you in any way. Happy to hear from you

Unit of Measure Selection at Point of Sale- Microsoft Dynamics NAV/BC LS Retail

Unit of Measure selection at Point of Sale

I have been involve in the LS Retail implementation for the pharmacy company. Where company sells items manly in box or Each Unit of measure. Client asked specifically to select the unit of measure at the time of selling the product. Let us consider a scenario and try to incorporate in LS Retail.

1. We have item called Aspirin which is sold per box. Each box of aspirin contains 20 tablets. 

1 Box of Aspirin = 20 Tablets

2. Sales Prices for the Aspirin is defined for both Each and Box unit of measure. Refer to the below screen shot.

3. Now open the POS and sell this item to sell. Check the price came for box.

4. Change the Unit of measure by clicking the button Change UOM

5. Change UOM Command on the button is also shown below

Let me know how did you like the post, do subscribe and leave your comments below.

Configuring Call Center functionality in LS Retail - Part 2

Call Center functionality in LS Retail

Let us start with second part of our Call Center series in LS Retail. If you have missed the first part then here is the link for it. Let us begin to setup the basic things for the call center. 

Below is the  architecture for the Call center. Call center will have separate database. Head office Database cannot act as call center. You need to create separate database for the call center. 

For Call center setup main area of interest for the consultant is Call center DB. All the configuration should be done on the call center DB. Once configuration is done correctly on the call center DB then data can be easily pushed to the restaurant.

Elements which need it to be setup in CC database are the following.

1. Make store card as CC

2. Make terminals like CC001, CC002 and attach to the restaurant

3. Assign restaurant which too CC store for which call center functionality would work

4. Each Restaurant will have separate functionality profile. Functionality profile cannot be repeated for the stores.

5. Web services setup in the CC database.

6. Distribution Locations in the CC database

Tomorrow i would cover each setup with proper configuration and assisting image for better understanding. Till then stay tuned

Configuring Call Center functionality in LS Retail - Part 1

Call Center functionality in LS Retail

Recently i did project on call center, as that was my first call center project in LS Retail. That was strenuous task to handle and complete. I am glad we as a team were able to pull off that eventually. Setups are not that big to understand or configure only challenge that you will face regarding it is connectivity issues. Some connectivity issues may disrupt the normal flow between call center and the restaurant. 

There may not be many person who knows that LS Retail provides Call center module. Call Center is inbuilt module offered by LS in its retail solution along with Business Central/Microsoft dynamics NAV. 

In this series of blog i would cover the basic setup to run the call center. How data is flown from the Call center tot store and what kind of various communication happens among them. 

Each call center can take orders for many restaurants. Order taking is similar to the normal order taking process,  only after taking the order data is pushed to the restaurant. There is generally two way communication between the Restaurant and the call center. Tomorrow i will start the series where i will try to explain about all the setups related to configuring the Call Center in LS Retail.

Stay tuned to call center!

Employee Discount using Infocode- Microsoft Dynamics NAV/BC LS Retail

Employee Discount using Infocode 

There is a fashion store which wants to give 15% employee discount. Let us configure the same in LS Retail.

1. Create the employee Infocode as shown below in the screen

2. Open the POS client and add commands to the button

3. System will ask for the selection of infocode and allow 15% line discount

4. Check the 15% discount system has given.

Receiving Customer Payments on POS:- In Microsoft Dynamics NAV/BC LS Retail

Receiving Customer Payments on POS

In LS Retail people always ask question about receiving only customer payment in POS Transaction. Consider a scenario where you need to receive payment from the credit customer on POS. We all how we can do this in normal Navision/Business Central client with cash receipt voucher. Let us see how we can receive the same in POS.

1. First make a tender on the store card, where function is defined as customer. Please refer to the below screen.

2. Now go to the POS and make button called payment to Account. Refer to the below image.

3. In Order to receive payment from the customer, click on the Payment to account button and select the relevant customer from whom you are taking payment.

4. Select the Tender Type to Close the POS Transaction

Change Staff in POS Transaction - In Microsoft Dynamics NAV/BC LS Retail

Change Staff in POS Transaction

Consider a situation where a staff is doing transaction and during transaction he has to go to attend somebody. Transaction is already half way through. In this scenario Staff A will handover to Staff B. Let us see how this can be handled on the POS Transaction.

1. Make a POS Transaction as shown in the below image

2. Let us change the Staff for the Transaction from 101 to 1001

3. Post the transaction after changing the Staff

4. Check the Trans. Sales entry for the changed staff entry

Must Key in Price - In Microsoft Dynamics NAV/BC LS Retail

Must Key in Price

There are always chances where company forgets to update price in sales price. In Order to avoid zero price billing we can put the setup in functionality profile of store. 

1. Go to the Functionality profile then in General TAB
2. Place a Check mark on "Must Key in Price if Zero"
3. Refer to the screen shot below

4. Make the item 40020 as price zero. 

5. Make POS Transaction with item 40020, system will force you to enter the price.